News

ServiceCentral Expands Services to Latin America Market with a New Office in Brazil

02-24-2015

Industry Veteran and Brazilian National Maximilian Immo Orm Gorissen Tapped to Lead Company’s South American Efforts.


ATLANTA and SAO PAULO, BRAZIL – February 24, 2015 -- ServiceCentral Technologies, a leading provider of service management solutions, announced that it has opened an office in Sao Paulo, Brazil to manage the firm’s continued growth into Latin America. The new office, ServiceCentral Latin America, will coordinate business development, sales, marketing, customer support and technology integration with Latin American consumer electronics manufacturers and distributors, repair depots, authorized service centers, retail stores, call centers, and online channels.


“The Latin American market for service management solutions represents some of the largest and fastest growing opportunities in the world,” said Steve Teel, President and CEO of ServiceCentral. He continued, “We currently have several existing clients and third party users in Latin America.  Establishing a regional presence will solidify our commitment and support for current clients, as well as provide the local expertise needed to effectively tap this expanding market.”


Max Gorissen will manage the South American operations.  Max most recently comes from Compustream Consultoria LTDA., which he founded ten years ago, and has been instrumental in assisting organizations in implementing technology as a competitive advantage. He also brings experience from other key South American companies, where he held key leadership positions in business development and as CEO.


“A strong presence in Latin America will complement ServiceCentral’s existing international customer relationships and allow us to build a solid customer base here.” said Gorissen. “ServiceCentral has the solutions and experience that can revolutionize the way businesses manage their service organizations, improving operating efficiencies and consumer experience. I am very optimistic about the impact we will have in Latin America.”


About ServiceCentral Technologies:


ServiceCentral provides web-based reverse logistics and service management software solutions that enable businesses to streamline workflows and track product returns, warranty, service, repairs, & parts through the entire after-market services chain.  The software suite is adaptable to anywhere service and repair activities occur including repair depots, authorized service centers, service counters, retail stores, call centers, and online channels. Established in 1991, ServiceCentral has spent the past 20 years acquiring deep, practical knowledge of the unique requirements and challenges facing the after-sales service and repair of product in the Telecom, Cellular/Wireless, Cable/MSO, and Consumer Electronics Industries. ServiceCentral is a private company headquartered in Atlanta, Georgia, USA, with distributors in Europe, Latin America, and Asia Pacific.


For more information about ServiceCentral Technologies, please visit www.servicecentral.com.


Contact
Jenny Kapala
jkapala@servicecentral.com
(404) 870-7070

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